Mamas & Papas have a wide range of products which are all tested to ensure they are of the highest standard and quality. Subject to the conditions and exclusions set out below, Mamas & Papas warrants that all our own brand products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for one (1) from the date of purchase.

We endeavor to always offer environmentally sustainable options for our customers and so where your product is covered by our guarantee against manufacturing defect and found by us to have a manufacturing defect, we will at our discretion provide one of the following free of charge:

• a replacement self-fit part. Instructions will be provided where required.
• a repair carried out by one of our experienced technicians at our head office in Santolan, Pasig City.

Alternatively, if your product is deemed irreparable or based on cost is not viable to repair, then in Mamas & Papas sole discretion, a replacement product may be provided. 

This guarantee is subject to the following conditions and exclusions.

Conditions

• Product must be purchased from the Mamas & Papas website, through our Customer Service team or from one of our partner retail stores.
• This warranty covers all factory defects, valid for 1 year after the date of purchase. Service is free of charge.
• The guarantee applies to the original purchaser and cannot be transferred with ownership of the product i.e. second hand purchases.
• Proof of purchase must be presented for warranty claims.
• Item(s) must be sent to our office in Pasig and will be subject for inspection and proper diagnosis. All shipping costs are shouldered by the customer.
• Where a particular model, color, fabric or accessory has been discontinued we may have no alternative but to replace it with an equivalent product, color or fabric.

Exclusions

• For orders placed in other online marketplaces (e.g. Lazada, Shopee, Zalora), orders will be subject to the returns policy of the respective platform from which order was placed.
• All clothing, any fabrics (including seat covers and seat pads), rain covers, tyres, and PVC items.
• Where incorrect assembly occurs or use of non-recommended parts, or third party accessories not compatible with original design are used.
• General wear and tear.
• Accidental damage including airline damage.
• Damage caused by non-domestic use, abuse, misuse, neglect or by not being used and cared for in accordance with our instructions.
• Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance.
• Improper storage of the product.
• Customer dissatisfaction with the product in terms of disliking the weight, functionality, color or style etc.
• Fabric fading, discoloration or wearing due to incorrect laundering and general wear and tear.
• If a product is adapted or modified.
• Products which are repaired by an unauthorized repair agent.
• Any replacement part or repair of any product will not extend the original guarantee period.
• Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where store/gift receipt or email order confirmation cannot be provided Mamas & Papas reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

In the event a product is outside of your guarantee period we will endeavor to repair or replace parts subject to availability. The charges outside of the warranty period for pushchairs, strollers and travel systems will depend on the needed parts, labor, administration and handling per product.

In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Service team, or visit our head office.

Nothing in this guarantee will affect your legal rights if the product is faulty or not as described.