Return & Warranty Policy

Items purchased from Mamas & Papas may be returned or exchanged within 30 days of the purchase date, provided the items are accompanied by proof of purchase, are in their original and undamaged packaging, and include all accessories and attached price tags. Any of our physical stores can accept your item for exchange. You may also return items personally through your preferred courier service at your own expense.

Customers are only allowed a one-time exchange or replacement, as long as the item is in good condition, except in the case of a recurring manufacturing defect, which is subject to investigation.

VALID REASONS for return and exchange include the following:

• Faulty, defective, or damaged product
• Item has missing parts or accessories
• Change of size (for babywear/clothing items)

NOT entitled to an exchange under the Consumer Act of the Philippines (RA 7394):

• Change of mind (includes change in color)
• Defects caused by misuse or mishandling of items by customer
• Discovery of the lower price of the same item from another store
• Personalized item
• Any toiletries, mattress, and swimwear for hygiene and sanitary reasons
• Any clearance items that have been labeled with specific condition
• Any Mamas & Papas products bought from other retailers

Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item.

Items received as gifts can be returned or exchanged for a different size, color, or item by presenting the gift receipt. Gift returns and exchanges may be facilitated at the branch where the item was purchased.

Note: Exchanges for items bought from the Mamas & Papas website cannot be made at physical stores, and vice versa.

Shipping costs:

• For exchanges due to size, the customer will shoulder the shipping costs for both the return and delivery of the items.
• For exchanges of defective or incorrect items, Mamas & Papas will shoulder the shipping costs for both the return of the item and the delivery of the new item.

Processing and shipping of replacements may take 5 to 14 business days from the date the items are sent for exchange.

Feel free to email our Customer Care team at help@bullseyeph.com and provide your name, order ID, contact number, date of purchase, and concern. Please be advised that our business hours are Monday to Friday, from 9 AM to 4 PM, excluding weekends and holidays.

Warranty applies to items with manufacturer defects.

• Strollers: 365 days (1 year)
• Equipment: 90 days (approx. 3 months)
• Furniture: 90 days (approx. 3 months)
• Clothes, Cot Mobiles, Toys, etc.: 30 days (1 month)

Please contact the retailer or online store where you made the purchase, and they will be happy to assist you.