Order processing will be on hold during the following dates: April 2 - 5, 2026

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We have 4 delivery options available:

  • Standard Shipping (within Metro Manila) – 3-5 business days
  • Provincial Shipping – 7-14 business days
  • Same-day Delivery within Metro Manila – Order cut-off is 11:00 AM.
    Orders placed after 11:01 AM will be delivered the next day.
  • Pick-up In-store
    1. Mamas & Papas BGC
    2. Mamas & Papas Opus

Metro Manila orders will be shipped from our warehouse within 1-2 business days (Monday-Saturday), while provincial orders will be shipped within 3-5 business days. Weekends and holidays are not included in the business day count.

We ship anywhere in the Philippines.

Starting rate is ₱150.00, and the rate may vary depending on the item’s size and shipping location.

Yes, we do offer online ordering with in-store pickup. Please note that it will take 1-2 days for processing, as our orders are handled in-house and delivered directly from our warehouse.

Typically, pick-up in-store orders will be ready for collection within 1-2 business days. We’ll send you an email or text to notify you when your order is ready for pick-up.

Bring one valid government ID and your confirmation email to the store and show them to a staff member to collect your item.

If someone else is picking up the item(s) on your behalf, please ensure they have the confirmation email and a copy of your photo ID. You will have 5 days to collect your item from the store.

We’ll provide you with a tracking number through your email after your order has been processed and shipped out, so you can keep track of its status and when it's up for delivery.

If you've changed your mind or made a mistake with your order, you can still edit it as long as it has not yet been processed by our team. Please reach out to us immediately by emailing us at help@bullseyeph.com.

Email us immediately so we can try and do something about it. Don't forget to include the following details:

  • Name
  • Email Address
  • Order ID
  • Date of Purchase
  • Payment Method
  • Attachments (Photo of Item, Correct Prescription, etc.)

Yes, you can cancel your order as long as it has not yet been processed and shipped out. Once the order is processed and shipped, we are unable to cancel it.

We're sorry if your item is damaged. Please contact our Customer Care Team, send them your full order details (Order number, Name, Contact Number and Complete Address) and they will be happy to help.

Please contact our Customer Care Team, send them your full order details (Order number, post code and address) and they will be happy to help.

We are sorry that you have been sent an incorrect item, don’t worry, just email our Customer Care Team and they will sort this out for you.

Currently, you cannot use the gift certificate on our website. However, you can use your Mamas & Papas gift certificate at any Mamas & Papas physical store.

You can pay using Credit Card, e-Wallets, Bank Transfer & PayPal.

Upon receiving your order, you will receive a Delivery Receipt. The Sales Invoice is available upon request. To request it, please email us at help@bullseyeph.com and include the following details:

  • Name
  • Email Address
  • Order ID
  • Date of Purchase
  • Payment Method
  • Attachments (Photo of Item, Correct Prescription, etc.)
  • Items purchased from Mamas & Papas may be returned or exchanged within 30 days of the purchase date, provided the items are accompanied by proof of purchase, are in their original and undamaged packaging, and include all accessories and attached price tags. Any of our physical stores can accept your item for exchange. You may also return items personally through your preferred courier service at your own expense.
  • Customers are only allowed a one-time exchange or replacement, as long as the item is in good condition, except in the case of a recurring manufacturing defect, which is subject to investigation.

VALID REASONS for return and exchange include the following:

  • Faulty, defective, or damaged product
  • Item has missing parts or accessories; or
  • Change of size (for babywear/clothing items)

The following conditions are NOT entitled to an exchange under the Consumer Act of the Philippines (RA 7394):

  • Change of mind (includes change in color)
  • Defects caused by misuse or mishandling of items by customer
  • Discovery of the lower price of the same item from another store
  • Personalized item
  • Any toiletries, mattress, and swimwear for hygiene and sanitary reasons.
  • Any clearance items that have been labeled with specific condition.
  • Any Mamas & Papas products bought from other retailers.

Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item.

Items received as gifts can be returned or exchanged for a different size, color, or item by presenting the gift receipt. Gift returns and exchanges may be facilitated at the branch where the item was purchased.


Exchanges for items bought from the Mamas & Papas website cannot be made at physical stores, and vice versa.

  1. For exchanges due to size, the customer will shoulder the shipping costs for both the return and delivery of the items.
  2. For exchanges of defective or incorrect items, Mamas & Papas will shoulder the shipping costs for both the return of the item and the delivery of the new item.

Processing and shipping of replacements may take 5 to 14 business days from the date the items are sent for exchange.


Feel free to email our Customer Care team at help@bullseyeph.com and provide your name, order ID, contact number, date of purchase, and concern. Please be advised that our business hours are Monday to Friday, from 9 AM to 4 PM, excluding weekends and holidays.

Warranty applies to items with manufacturer defects.

  • Strollers: 365 days (1 year)
  • Equipment: 90 days (approx.3 months)
  • Furniture: 90 days (approx.3 months)
  • Clothes, Cot Mobiles, Toys, etc.: 30 days (1 month)

Please contact the retailer or online store where you made the purchase, and they will be happy to assist you.

We recommend creating a Mamas & Papas account to keep your transactions on record.

We'd love for you to stay in the loop! You can join our Viber club and follow us on our social media accounts to get regular updates on new arrivals, promos, and other exciting news.

Yes, you can send us an email at help@bullseyeph.com, and we'll get back to you as soon as possible.

Our stores are open 7 days a week. You can view all our store opening times below:

  • Mamas & Papas Opus (Boutique): 10 AM to 10 PM daily
  • Mamas & Papas BGC (Shop in Shop): 11 AM to 10 PM daily

Note: Mall hours may be adjusted during holidays.

Our store information can be found below:

  • Mamas & Papas Opus (Boutique): 3F, Opus Mall, Quezon City, Metro Manila
  • Mamas & Papas BGC (Shop in Shop): 2F, Mitsukoshi BGC, 8th Avenue, Taguig, Metro Manila
  • You can use our online pick-up in-store service.
  • You can also place an order with our Customer Care team and arrange for you items to be delivered to a store of your choice.

Currently, the gift registry is only available in-store. You may contact or visit our stores near you!

Yes, you can order spare or replacement parts by emailing our Customer Care team at help@bullseyeph.com. Please provide the product name, LOT/serial number, and proof of purchase (store receipt or order confirmation). Our team will check availability and place the order for you.

A lot number is a 3, 4 or 5 digit number attached somewhere on the product that identifies when and where your product was manufactured.